Refunds & Returns

Refund and Returns Policy

At Beauty and the Best, customer satisfaction is our priority. Please read our refund and returns policy carefully to understand your rights and responsibilities regarding purchases made on our website.

 

Refunds & Exchanges

  1. Eligibility for Refunds:
    Refunds are only issued for items that are defective, damaged, or significantly different from their description.
  2. Non-Refundable Items:
    • Sale or clearance items.
    • Custom or personalized items unless defective.

Exchanges

  1. Exchanges are offered for defective or damaged items. Please initiate the process within 7 days of receiving your order.

 

  1. Requesting a Refund:
    To request a refund, please contact us within 7 days of receiving your item. Provide your order number, proof of purchase, and images if applicable.
  1. Processing Time:
    Refunds are typically processed within 5–10 business days once approved. The amount will be credited back to your original payment method.

Returns

  1. Return Window:
    Items can be returned within 7 days of delivery, provided they are unused, in their original condition, and with all original packaging.
  2. Return Process:
    • Contact us to initiate a return.
    • We will provide a return shipping label or instructions. The cost of return shipping may be deducted from your refund unless the item is defective.
  3. Exclusions:
    • Perishable goods, intimate items, and hygiene-related products cannot be returned.
    • Items returned in a used or damaged condition may not qualify for a refund or exchange.

Contact Us

If you have any questions or concerns about this policy, please contact us at:

  • Email: info.beautybest@gmail.com
  • Phone: +61403593161
  • Address: 2/10 Keira St, Clyde North 3978, VIC Australia

Thank you for shopping with Beauty and the Best!